Claims Philosophy

At Goldstar, we believe that trust should be the foundation of our relationships with our clients – because of this; we try to be fair and straightforward when handling claims.

Good faith:

When you take out an insurance policy with Goldstar, you’re getting the peace of mind that if anything goes wrong, we’ll deal with your claim promptly and in good faith. Peace of mind, after all, is a key part of what insurance should be about.

Dedicated claims handler:

Our local team of experts is on hand to help you through the claim process with a dedicated claims manager. We believe in making the process as smooth as possible with minimal delays.

Financial Strength:

We have gone to great lengths to build our financial capacity through prudent Underwriting, a sound reinsurance strategy and reinvesting of profits over the years. We hold over 6 years’ worth of cash claim cover and our solvency margin sits comfortably at over 1,575%. With over UGX 55 Billion in assets, our clients have the comfort of knowing that in case of a claim, we have the capacity settle their claims at the right value on time. After all, why insure otherwise.

Historical claims payment:

We have a pedigree in claims settlement service which is underpinned by our strong financial base. Unlike other players in the industry, we do not rely on Reinsurers to settle claims. To us, a claim is simply an opportunity to demonstrate our attributes of service and financial stability

Our Risk Management Philosophy

At Goldstar we reinsure over 70% of our risks with reputable Reinsurance Company’s. Our philosophy has always been to ensure we use reinsurers with strong credit ratings, reinvest profits to enhance capital and ensure disciplined underwriting so we can meet our obligations to all our stakeholders.