What Benefit does GOLDSTAR Insurance offer its customers?

  • Accessibility: Right at the heart of the city for easy accessibility.
  • Product Diversification: World class Insurance products to meet customer’s needs.
  • Higher risk Involvement: With increased balance sheet and shareholder’s funds.
  • Capacity: To underwrite large risk and provide quality service to customers.
  • Simple, Speedy & Responsive: Seamless customer centric service delivery.

What is an insurance premium?

An insurance premium is the periodic payment that a policyholder makes to an insurance company in exchange for insurance coverage. These payments are made at regular intervals, usually once a year or once every six months. We also offer premium payment plans based on the classes of business.

What is the minimum cover under motor Insurance?
Compulsory minimum cover is Third Party Cover, which provides cover for bodily injury or death or damage to third party property other than the insured.

What has happened to my existing policy numbers?
We have a process that enables renewal or reinstatement of policies. Kindly call our customer call line with details of the policy

What do I do if I need to report a claim after normal office hours or on weekends or holidays?
You may call our customer claims team on 0752711964

What’s covered under my home owner’s policy?
A basic home owners' policy covers your house and your personal possessions. It protects these things from specific situations such as loss or damage by fire, theft, wind storm damage, malicious damage or vandalism. Your policy specifically lists the loss situations (referred to as “perils” in the insurance industry). The choices you make put boundaries on what your policy covers and how much the insurance company will pay in the event of claim.

If I have change in address what do I do?
Please submit an instruction to change your account information at any of marketing officers. You may send instructions to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

How often will a statement of account be generated and forwarded for reconciliation?
This will be on monthly basis.

I am moving home. What do I need to do?
Please call us to confirm your new address, property details and the date you will be moving. Your premium may increase or decrease depending on your new property details.

What is an excess?
The amount you have to pay towards each agreed claim.

What is new for old?
New for old is where a lost or damaged item is replaced with a brand new one without any reductions in the value for wear and tear to the original item. Alternatively, we may pay you a cash settlement based on the new for old replacement cost.

Any other questions?
You can email us at This email address is being protected from spambots. You need JavaScript enabled to view it.  or call us on one of the numbers below:
        + 256 (0) 414 250 110
        + 256 (0) 414 250 111
        + 256 (0) 414 343 704